Problems Mail-in-order Guarantee Deadline  Refunds Contact us Postage Feedback

 


 Thank you for your merchandise order at J. Mark!
Do visit our Customer Care page  www.OurHelp4U.com for important information and answers to your questions.

Please add this important page to "favorites" or print and save it.  Should you need to locate the page you ordered from, a website directory is near the end of this page.

NEVER GET UPSET...If something is wrong, we correct any problems promptly.  If you don't get our email reply,  please try again. Machines, and even humans, make errors sometimes. (Make sure your "subject" doesn't sound like spam to our filter).

 Please watch your email for our order confirmation with your receipt on it, and check your receipt just in case there's an error. We can only ship what we're asked for.  If you don't receive our order confirmation with your receipt on it, please email us promptly.
 Click here TO SEND E-MAIL We try to answer within 8 hours
during business days and hours Mon.-Fri. 10:30 to 10:30 Eastern time
Please check your e-mail until your order arrives
 for any messages from us (in the event there's a problem).

You should receive an e-mail transaction ID from Pay Pal immediately to confirm your order. ( DO NOT  use Pay Pal ID number when contacting  us. That is used if you need to contact Pay Pal. Do not ask Pay Pal about merchandise. They only process credit cards and have given wrong answers.)

SALES TAX This charge outside FL, is not sales tax. You will see a sales tax fee which is really our only way to make the Pay Pal machine charge extra postage to ship west of the Mississippi.

 Ceramics Postage We try to charge accurate postage.
Pay Pal cannot be programmed to charge you correctly on Multiple
ceramic items due to their size weight, and distance. If you were not charged correctly you will get our Pay Pal e-mail to add postage when your package is ready to ship. Please check your e-mail every day.

If you don't have your order in 17 business days,
e-mail us immediately, (so we can ascertain if something went wrong, this is not to be construed as a delivery guarantee. We ship hundreds of packages efficiently as possible every week.  No one can "guarantee" timely delivery. If we are out of stock, or hundreds of orders are ahead of yours for the same item, your order may not ship for 7 days.

 If you need to meet a deadline, you need to e-mail us before you order. We need to
know the date, zip code,  what product and how many.
Whenever you contact us, please, tell us  in detail about your order (Such as you ordered grape ceramic burner covers, not just burner covers.), what name & e-mail address ordered by Pay Pal, what date, what was the mailing address.

We are selling and shipping to 100's of people a week. Some have a similar name or address to yours. Every time you e-mail us,  you need to tell us if you've switched email addresses or shipped to a name other than yours.
You need to be specific so we can help you correctly and promptly.

Watch your e-mail periodically until your order arrives, in the event of a problem. 
NOTE:
 After 30 days from the date we received your order,
we cannot be responsible for packages you didn't report missing.

 All Purchases are subject to our Terms of Use Statement below on this page
 



    Use Form Below (Or the details requested on it)


  To Inquire About Your Order:   
  We do not share any of your info. or send you spam. 
  click "back arrow" top left to continue after my "Thank You." 

 

Important facts about CHRISTMAS  Orders
 We wish to provide you and yours a thrilling holiday season... Please read below to avoid disappointment.

We know you "want it for Christmas." Please do not ask "if you'll get it for Christmas." .

We're heavily stocked thru Dec.5th.

After Dec. 5th we may not be able to get it to you in time for Dec.23. Heavy packages need to travel slower by parcel post or UPS ground. Orders pile up faster than we can pack and ship, and the shippers get  backed up and can't always deliver to you in good time.

Make sure your receipt is correct. If you don't get a Pay Pal receipt, it means we did not get your order. Call them toll free at 1-888-221-1161. Don't ask about merchandise, they only process credit cards. They have repeatedly given out wrong answers.


 Mark your calendar.  Please try to order by Nov.25. Do not order after Dec 5th for Dec. 24th delivery.  . If you don't have your order by Dec.18th, e-mail us on Dec.18th before 2:00 PM Eastern time, so we may still help you.

If you inquire, Fully describe the item(s), not just knives, or burner covers (what kind, what pattern on them)  who ordered by Pay Pal, and that e-mail address,  the ship to address if different.
(Not Pay Pal's ID #).

Orders received Dec. 6 to Jan. 10, we cannot guarantee availability.
They may be shipped as late as Jan 10th. (If you don't have it Jan. 18, inquire on Jan. 18, but not sooner. ) Watch your e-mail until you have your order, in case we need to contact you.

If you don't get a transaction receipt from Pay Pal, it means we didn't get your order. Call them toll free at 1-888-221-1161. Don't ask them about merchandise. They only process credit cards.



 


Please use this inquiry form
(or the data requested on it)
to report any order problem
or ask a question.
We are communicating with hundreds
of people every day. You need to be
specific for fast service. (We don't
"remember" anything unless you re-tell us).
If this is a search for merchandise
not received, Is today 17 "BUSINESS" days
or more from the date you ordered?
 Yes No
Mail travel can take 10 days from FL to states west of Mississippi.
It may take 7 "business" days for us to receive
out of stock items to ship your order.
Did you go to your post office?
 they don't search by phone.
 Yes No

Need to know Which is "your" Post Office?
The USA toll free number is 1-800-275-8777
Heavy or large packages are shipped by UPS.
 (If this order was for heavy ceramics, a case of
umbrella hats, stuffed animals, dolls or for resale,
 and you used a street address)
Call UPS toll free 1-800-742-5877
Please describe the patterns or item numbers
Say; "apple, square" etc., not just "burner covers."

*Specify the product and the design on
(Burner Covers, Ceramics, Tea kettles, etc?)
the number on Rada knives


*Date you ordered MM/DD/Year
Did you mail a check to order?

*Last Name, then First name
 ( that you used to place your order):
  
 The address that you told us
to SHIP it TO
Name
Street address
City, State
 *Zip code
Is that your name and address?
If not, please enter yours next box:

Add any details about prior e-mails you sent about this .
We try to e-mail your answer within 3 hours during
business hours 10:30 to 10:30 Eastern time.
 Closed Sat., Sun., Holidays.


*Your correct e-mail address (or we can't reply)
 
*(Required fields)

 Pay Pal Transaction ID (optional)



 


 


All Purchases are subject to our Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages),
resulting from the use or the inability to use the product (s) and / or service (s) or any misuse of the product (s) and or service (s) in a manner not in accordance with their intended use.
Due to cost of processing orders we will issue no refunds (except for exchange due to our error, if reported within 5 days of receiving). Unauthorized returns will be charged a 30% reprocessing fee to  price of order, plus all shipping incurred.


 find what you need in our
 J. Mark  Cutlery Web Site Directory
 All are products in this directory are from J. Mark

If you need
to meet a deadline,
you need to
 e-mail us before
you order.
We need to
know your address
 what product
and how many.
 

How long will it take to get my order?
 We ship you your order as fast as possible.
You need to allow 3 to14 days for mail travel within continental  USA. Mail travel is beyond our control. If you don't have your order in 17 business days, e-mail us immediately using the details requested on our  policy page.

 
 Please check your e-mail once a day until your order arrives, just in case we need to reach you. Pay Pal does not give us your phone number.
 

Outside of first 48 states, continental USA
West of the Rockies and APO, AE, AK, HI, we have added a percent
called sales tax. It is not sales tax.  It is the only way we can set
Pay Pal's machine to charge the extra postage.

 

We are
J. Mark
Box 24-3474,Boynton Beach, FL 33424
 www.jmcutlery.com /www.BurnerCoversUSA.com
not affiliated with Rada Mfg., Pfaltzgraff, Corelle, Reston Lloyd
TO SEND E-MAIL click Customer Service
We try to answer within 3 hours
Mon.-Fri. 10:30 to 10:30 Eastern time
Closed Sat., Sun., Holidays.

Pay Pal CART Problems?
Call Pay Pal toll free at 1-888-221-1161
Do not ask them about merchandise and orders.
They only process credit cards online.
 


You can mail us a check instead
or a money order
with your request for merchandise. Please add postage from our chart.
You may use our non-credit card order form.
To print and mail it with your payment  click here.
Mail payment to
J. Mark
PO Box 24-3474
Boynton Beach, FL 33424

For Customer Service
Click here TO SEND E-MAIL
We try to answer within 3 hours
Mon.-Fri. 10:30 to 10:30 Eastern time


The J. Mark  100% Satisfaction Guarantee.
 Our merchandise is guaranteed to be perfect and as described.
We never misrepresent! If color is critical: Colors may vary slightly based on your computer's brightness setting. If color is critical to E-mail Customer Service  before you order. You may want to send us a swatch of your color. We answer within 3 hours Mon.-Fri. 10:30 to 10:30 Eastern time. Due to fragility of what we sell, and high cost of postage and handling, We do not accept returns unless we make an error.
Example:
 The red  porcelain burner covers are the same red as the cover of a "Sharpee" brand permanent marker, sold everywhere.


Please do not  request a catalog.
We get thousands of requests every week. It is not feasible to mail that amount of catalogs.
  Most of  our pages offer links to printable pages.